Privacy Policy
MonsterWin Casino treats the responsible handling of player data as a foundational element of its operations. This document sets out exactly what personal information is collected from players who use the platform, why it is collected, how it is protected, how long it is retained, and what rights Canadian players hold over their own data. MonsterWin Casino is operated by NewEra Information Technology N.V. under a Curaçao Gaming Authority licence, with all transactions protected by SSL encryption and processed through verified payment providers. All games in the catalogue operate on certified Random Number Generators subject to regular auditing to ensure fair outcomes. By creating an account and using the services of MonsterWin Casino, you confirm that you have read and accepted the data practices described in this document.
Data MonsterWin Collects and Why
MonsterWin collects personal information at three principal stages of the player relationship: during account registration, during active use of the platform and its banking functions, and during identity verification processes triggered by compliance requirements.
At the registration stage, the following categories of information are requested:
- Full legal name
- Valid email address used as the primary account identifier
- Date of birth to confirm age eligibility
- Country and province of residence
- Mobile phone number
- Preferred account currency, with CAD supported for Canadian players
- Account password created and managed by the user
During active platform use and financial transactions, additional data is collected automatically or upon compliance request:
- Government-issued photo identification for KYC verification
- Proof of residential address issued within the past three months
- Documentation of the payment method used for deposits, where required by the compliance process
- Complete transaction history covering all deposits, withdrawals, and payment method details
- Game session data and wagering history across all categories
- Technical data including IP address, device type, operating system, and browser version
- Session authentication tokens and cookies that maintain login continuity between sessions
The table below summarises the primary purpose associated with each data category:
| Data Category | Primary Purpose |
| Registration details | Account creation and identity management |
| KYC identity documents | Age and identity verification, fraud prevention |
| Transaction records | Payment processing and AML compliance |
| Game session data | Platform personalisation and responsible gambling monitoring |
| Technical device data | Security monitoring and fraud detection |
| Cookies and session tokens | Session continuity and interface preferences |
How MonsterWin Processes Player Data
All personal data collected by MonsterWin is processed exclusively for purposes directly connected to delivering its services and fulfilling its obligations under the Curaçao Gaming Authority licence. The platform does not sell personal data to third parties for advertising purposes without the explicit documented consent of the account holder.
The primary processing purposes are:
- Confirming that every account holder is at least 18 years of age and meets the eligibility requirements applicable in their province of residence within Canada
- Processing all deposits and withdrawals securely across supported methods including Interac, Visa, Mastercard, Skrill, Neteller, MiFinity, Bitcoin, Litecoin, Dogecoin, Paysafecard, and bank transfers
- Fulfilling Know Your Customer and Anti-Money Laundering obligations aligned with Curaçao Gaming Authority requirements and FATF standards
- Ensuring the fairness and integrity of game outcomes through certified RNG systems and regular third-party auditing of all games in the catalogue
- Personalising the platform experience based on game preferences, session history, and account activity patterns
- Communicating promotions, bonus notifications, VIP level-up updates, and other account-relevant information when the player has consented to receive such communications
- Handling support requests through the 24/7 live chat and email channels, with documented records maintained for dispute resolution purposes
MonsterWin shares data with authorised third-party service providers including payment processors, identity verification companies, and licensed game studios. All third-party partners are contractually bound to maintain equivalent data protection standards to those applied by the platform itself.
Security Measures and Data Retention
MonsterWin protects player data through SSL encryption applied to all data transmissions, including login credentials, personal information, and financial transaction data in transit. Two-factor authentication is available through account settings as an optional additional access protection layer. All payment transactions are processed through verified providers operating under established financial security standards. The platform undergoes regular compliance audits in accordance with the requirements of its Curaçao Gaming Authority licence.
Data retention periods reflect the regulatory obligations applicable to each category:
| Data Type | Retention Period |
| Account registration data | Duration of account activity plus applicable legal hold |
| KYC identity documents | Minimum 5 years from account closure |
| Transaction and payment records | Minimum 5 years as required by AML obligations |
| Game session and wagering history | Duration of account plus applicable compliance hold |
| Support and dispute records | Up to 2 years from resolution of each case |
| Cookies and session tokens | As configured by the player’s browser and device |
After the applicable retention period, data is deleted securely or anonymised so it can no longer be associated with any identifiable individual.
Rights of Canadian Players
All registered players hold a set of rights over their personal data that can be exercised by contacting the MonsterWin support team through the 24/7 live chat or by email to the official support address. The rights available include:
- Access: request a complete copy of all personal data the platform holds in connection with your account
- Rectification: correct any inaccurate, incomplete, or outdated information in your account profile
- Erasure: request the deletion of personal data, subject to mandatory legal retention obligations that may prevent immediate removal of certain categories
- Portability: receive your data in a structured, readable format suitable for transfer to another service provider
- Objection: object to the processing of your data for specific purposes, including marketing communications
- Restriction: request a limitation on how your data is processed in circumstances recognised by applicable data protection standards
All data-related requests are acknowledged and addressed within 30 calendar days of receipt.
Cookies
MonsterWin uses cookies and similar technologies to maintain session integrity, store player preferences, and collect anonymised usage analytics that inform platform improvements. Essential cookies are required for core platform functionality including secure login and session maintenance. Analytical cookies gather anonymised navigation data used to improve the platform without identifying individual users. Preference cookies store settings such as language and currency display preferences. Players can manage cookie preferences at any time through their browser settings.
Policy Updates
MonsterWin reserves the right to update this Privacy Policy when required by changes to services, regulatory requirements, or internal data management practices. Material updates will be communicated to registered players through a notice on the platform or by email to the registered address with reasonable advance notice. Continued use of the platform after the effective date of any update constitutes acceptance of the revised terms.
